Ardex wanted to increase awareness of their ArdexAcademy and get clients and new customers to sign up for this membership. They had previously attended trade fairs and exhibitions, but unsure what they gained from event and without any data to back up their investments. Therefore they wanted to achieve:
To make their objectives clear and measurable, we asked Ardex how many sign ups and course purchases they wanted. Out of 20.000 participants, they considered who were directly in their target group, which was around 1200 (6%). Out of these 1200 we asked them how many they realistically anticipated they could get to sign up. Their answer were 30 people.
From here we mapped out their brand story, what journey the customer should go through from entering the stand to signing up to ArdexAcademy and exactly which staff member would say and do what.
By writing down their objectives and prepping their staff members, Ardex changed their narrative. They knew exactly what to expect and how to measure their performance and outcome.
Having a well-trained staff can make all the difference in ensuring the right skills, mindset, and tools to be confident and excel at the fair.
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